Upcoming Chapter Meetings and Events

February 2017 Chapter Meeting: Change Management for Service Desk Processes

Most of us understand change management from the ITIL perspective—typically in the form of changes rolling into our IT infrastructure. But what about changes to internal service desk processes? Changes here can be fast and furious, and are often unmanaged. That’s how it was for Continuum’s service desk, until they introduced an internal CAB and change management process. In this session, you’ll learn how to implement standardized processes and internal tool changes that follow a monthly release schedule that can help make an enormous difference in your company's communication, training, and auditing of process change.

Join HDI Steel City and Jacque Rowden, Senior Director of Continuum's Help Desk, in discovering the secrets to optimizing service desk change management!

For more information, please check out the Event Landing page here!

HDI Analyst of the Year and Desktop Support Technician of the Year Winners!

HDI Steel City would like to congratulate the winners of the Analyst of the Year and Desktop Support Technician of the Year awards for the local Pittsburgh chapter. James Van Poolen (Analyst, Pitt Financial Information Systems) and Michael Geida (Desktop Support, Penn State Outreach) have been chosen by the judges as the winners of their respective categories.

Congratulations to these two and to the rest of the nominees for all the hard work and determination they have done this year!

Finally, HDI Steel City would like to say thank you to everyone who helped make this event happen, especially our annual and event partners, the Sheraton Hotel, and the HDI community!

2015 Circle of Excellence Presidents Circle

HDI Steel City has been recognized as an HDI Circle of Excellence President's Circle Chapter for 2015. The Circle of Excellence is designed to recognize the chapters who are not only meeting the minimum standards for an HDI local chapter, but are following the best practices which ensure value is being provided to the membership. The President's Circle is the highest level of recognition which is achieved through a survey to the membership which confirms the local chapter provides good programming and value. Thank you to our membership, officers, and sponsors for your commitment to our chapter!