April Meeting Announcement
How to Successfully Implement a Chat Program at Your Service Desk
From saving money to increasing productivity to improving customer satisfaction, chat seems like the answer to every service desk manager's prayers. In this session, Greg Cowart, Business Solutions Manager at Bomgar, will explain why most chat initiatives fail and outline eight best practices for reaping the rewards of using chat, Visit our Meeting Information page for more information.
HDI Steel CIty Officer Wins International Award
Please join us in congratulating Carrie Francart for winning the very first HDI Local Chapter Officer of the Year Award.
The HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community. Congratulations Carrie! See her acceptance speech here: https://www.youtube.com/watch?v=8Caw_vTnZS0
Circle of Excellence
HDI Steel City has been recognized as an HDI Circle of Excellence President's Circle Chapter for 2013. The Circle of Excellence is designed to recognize the chapters who are not only meeting the minimum standards for an HDI local chapter, but are following the best practices which ensure value is being provided to the membership. The President's Circle is an additional level of recognition which is achieved through a survey to the membership which confirms the local chapter provides good programming and value. Thank you to our membership, officers, and sponsors for your commitment to our chapter!
2013-2014 HDI Awards
Congratulations to the 2013-2014 HDI Steel City Award Recipients! These awards recognize the individuals that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.
2013-2014 Analyst of the Year
Courtney Thomas, University of Pittsburgh, Financial Information Systems
2013-2014 Desktop Support Technician of the Year
Andy Flemm, University of Pittsburgh, Financial Information Systems
New HDI Membership Model
Exciting things are happening at HDI! A new membership model has just been released. The new HDI membership model includes more benefits than ever before, putting you in control of your career and making it easy to select the membership level that’s right for you! Click here to explore each of the new membership levels in detail. Current Members, Don’t Fret! You can keep your current membership until it expires, or make the switch at any time by reaching out to the HDI Customer Care Center at 800.248.5667 or support@ThinkHDI.com.