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January 2015 Chapter Meeting

Ring in the New Year and join us for the HDI Steel City January Chapter Meeting. Agile methods are sweeping the developer community along with project management. What can the Service Desk learn about Agile, Lean, and other concepts that software development is using and how can they be applied to increase customer satisfaction, improve team morale, and lead to innovative thinking? Attend our meeting to find out!

Topic: Bringing Agile to the Service Desk
Date: Friday, January 23, 2015
Location: WESCO, 225 West Station Square Drive, Pittsburgh, PA 15219

Please REGISTER by Wednesday, January 21, 2015.

Congratulations to the 2014-2015 HDI Steel City Award Recipients

Each year, HDI awards the highest honors in the IT service and technical support profession. These awards recognize the individuals that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. Congratulations to the Steel City 2014-2015 Award Recipients!

Analyst of the Year
Chynna Sherry
Support Analyst, University of Pittsburgh

Desktop Support Technician of the Year
Adam Imel
Service Desk Technician Level II, Continuum

Chynna and Adam will now move on to compete with their peers at the regional level. Congratulations and good luck!

Congratulations Pittsburgh HDI Service Improvement Award Finalists

HDI Steel City is excited to announce that two of our Pittsburgh member companies have been identified as finalists for the HDI Service Improvement Award! This award recognizes an organization that has successfully implemented or improved one or more service offerings.

Congratulations to Continuum Managed IT Services and UPMC! Both companies are being honored at FUSION 14 where the winner will be announced.

HDI Steel City Officer Wins International Award

Please join us in congratulating Carrie Armstrong for winning the very first HDI Local Chapter Officer of the Year Award. The HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community. Congratulations Carrie! See her acceptance speech here.

Circle of Excellence

HDI Steel City has been recognized as an HDI Circle of Excellence President's Circle Chapter for 2013. The Circle of Excellence is designed to recognize the chapters who are not only meeting the minimum standards for an HDI local chapter, but are following the best practices which ensure value is being provided to the membership. The President's Circle is an additional level of recognition which is achieved through a survey to the membership which confirms the local chapter provides good programming and value. Thank you to our membership, officers, and sponsors for your commitment to our chapter!