Nominate Now for AOY and DST Awards

Is there an outstanding support analyst or desktop support technician in your organization that you feel is deserving of recognition for their commitment, dedication, and service to your customers? Does the analyst sitting next to you provide you with outstanding support, or does someone you know provide the type of leadership for your support team that sets the example for others to follow? Is there a technician on your team that consistently goes above and beyond the call of duty? Here’s your opportunity to see them recognized for their efforts! Visit our HDI Award Nominations page for more information and to nominate your star employees! THE DEADLINE TO NOMINATE IS SUNDAY, NOVEMBER 16, 2014.

November Chapter Meeting

Join us for the November meeting where we will dive in and take a look at how Carnegie Mellon University selected and implemented a new IT Service Management solution. Like many organizations in the IT Service and Support industry, Carnegie Mellon University has recently implemented a solution for use by their central IT division to facilitate many of their service management processes.

At our meeting, we will look at the methodology that Carnegie Mellon used to select and implement the solution, some governance and operational implications, and lessons learned through their efforts and peer benchmarks. Additionally, we will address the value and lessons learned from using a consulting partner for IT Service Management system implementations.

Click here for more information and to register.

Congratulations Pittsburgh HDI Service Improvement Award Finalists

HDI Steel City is excited to announce that two of our Pittsburgh member companies have been identified as finalists for the HDI Service Improvement Award! This award recognizes an organization that has successfully implemented or improved one or more service offerings.

Congratulations to Continuum Managed IT Services and UPMC! Both companies are being honored at FUSION 14 where the winner will be announced.

HDI Steel City Officer Wins International Award

Please join us in congratulating Carrie Armstrong for winning the very first HDI Local Chapter Officer of the Year Award. The HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community. Congratulations Carrie! See her acceptance speech here.

Circle of Excellence

HDI Steel City has been recognized as an HDI Circle of Excellence President's Circle Chapter for 2013. The Circle of Excellence is designed to recognize the chapters who are not only meeting the minimum standards for an HDI local chapter, but are following the best practices which ensure value is being provided to the membership. The President's Circle is an additional level of recognition which is achieved through a survey to the membership which confirms the local chapter provides good programming and value. Thank you to our membership, officers, and sponsors for your commitment to our chapter!