March 2015 Chapter Meeting

Topic: Why Mapping and Understanding Your Business Services Will Make You a Hero to Your Customers
Date: Friday, March 13, 2015 from 11:30 am - 3:00 pm
Location: Development Dimensions International, Room TRB5 in the Corporate Training Center, 1225 Washington Pike, Bridgeville, PA 15017

Are you ready to be your company’s business services superhero? Join us at our March meeting where we will learn about approaches to Business Service Mapping.
A few things we will examine is what makes up an effective successful service model, how to approach mapping business services to support your service model, and the requirements that are necessary to support successful Business Service Mapping. As the front office to IT, it is critical for Service Desk professionals of all levels to begin thinking and acting in this framework.

CLICK HERE for more information and to register for superhero status.

2014 Circle of Excellence

HDI Steel City has been recognized as an HDI Circle of Excellence Chapter for 2014. Now we need your help to earn the distinction of being in the "President's Circle"! Please take a moment to complete a quick, three question survey which is designed to get feedback on the chapter directly from our members.


Be sure to select 'PA - Steel City' as your HDI Local Chapter. The survey closes on Tuesday, March 3, 2015. Your opinion matters, so please take a moment to tell us how you think we're doing - and thank you in advance for your participation!

Congratulations to the 2014-2015 HDI Steel City Award Recipients

Each year, HDI awards the highest honors in the IT service and technical support profession. These awards recognize the individuals that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. Congratulations to the Steel City 2014-2015 Award Recipients!

Analyst of the Year
Chynna Sherry
Support Analyst, University of Pittsburgh

Desktop Support Technician of the Year
Adam Imel
Service Desk Technician Level II, Continuum

Congratulations Pittsburgh HDI Service Improvement Award Finalists

HDI Steel City is excited to announce that two of our Pittsburgh member companies have been identified as finalists for the HDI Service Improvement Award! This award recognizes an organization that has successfully implemented or improved one or more service offerings.

Congratulations to Continuum Managed IT Services and UPMC! Both companies are being honored at FUSION 14 where the winner will be announced.

HDI Steel City Officer Wins International Award

Please join us in congratulating Carrie Armstrong for winning the very first HDI Local Chapter Officer of the Year Award. The HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community. Congratulations Carrie! See her acceptance speech here.